Economics & Personal Finance Students Click Here to submit a trouble ticket report.


Dual Enrollment Students use the following directions to submit a trouble ticket:

Mountain Empire Community College Students:

  • For assistance, contact Melissa McKinney at MMcKinney@mecc.edu or Ann Lane at AVaughn@mecc.edu.  Melissa McKinney may also be contacted at (276)523-2400 ext. 307.  Career Navigators at each high school will also be able to help students.
  • 24/7 Canvas Phone Support for Students: (877) 875-8359
  • Live Chat Support for Canvas Issues:  https://cases.canvaslms.com/liveagentchat?chattype=student

Virginia Highlands Community College Students:

  • For assistance, contact the VHCC Helpdesk: helpdesk@vhcc.edu or call 276-739-2500.
  • Live Chat Provided by the College:  If you look in the lower right-hand corner of any VHCC webpage you will see the Live Chat icon.  Click the icon to access our live chat option to communicate directly with key service centers at VHCC.
  • 24/7 Canvas Phone Support for Students: (877) 875-8359
  • Live Chat Support for Canvas Issues:  https://cases.canvaslms.com/liveagentchat?chattype=student

Wytheville Community College Students:

  • For assistance, contact the Director of IT, Shawn McReynolds, at 276-223-4810 or smcreynolds@wcc.vccs.edu.
  • Live Chat Provided by the College: 
  • Log in to your My.WCC account
  • From the main menu, select the ‘Canvas’ button
  • From the main dashboard in Canvas, select the ‘WCC Resources’ box
  • If not already selected, choose the ‘Canvas Resources’ tab
  • Select the ‘Chat with Canvas Support (Student)’ link for live chat
  • 24/7 Canvas Phone Support for Students: (877) 875-8359
  • Live Chat Support for Canvas Issues:  https://cases.canvaslms.com/liveagentchat?chattype=student

Southwest Virginia Community Students: